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Privacy Policy

Skin Reset Studios respects your privacy and is committed to protecting your personal data, ensuring that it is processed in a transparent, secure and lawful manner in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Portuguese legislation.

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This Privacy Policy explains how we collect, use, store and protect the personal data of visitors to our website.

Data Controller

The Data Controller responsible for processing your personal data is:

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Skin Reset Studios, Lda.

VAT Number: 519 087 119

Address: Av. Fontes Pereira de Melo 21, 1050-116 Lisbon

Email: info@clinic-reset.com

Telephone: +351 912 825 815

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If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us using the details above.

What Personal Data We Collect

Depending on how you use our website, we may collect the following personal data:

  • Name

  • Email address

  • Telephone number

  • Information submitted through our contact or appointment request forms

  • Preferences regarding the services you are interested in

  • IP address

  • Website usage and browsing data

  • Information collected through cookies and similar technologies​

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Skin Reset Studios does not request or intend to collect health-related information through its website. If you voluntarily include health information in a contact form or message, it will only be used for the purpose of responding to your enquiry or processing your request.

Purposes of Processing

Your personal data may be processed for the following purposes:

  • Responding to enquiries

  • Managing appointment requests

  • Contacting you regarding requested services

  • Sending appointment-related communications

  • Improving the performance, functionality and security of our website

  • Analysing website usage and visitor statistics

  • Complying with legal obligations

  • Sending marketing communications, news, promotions and educational content, where you have given your consent or where another lawful basis applies.

Legal Basis for Processing

Depending on the circumstances, we process your personal data based on one or more of the following legal grounds:​

  • Your consent

  • The performance of a contract or pre-contractual steps requested by you

  • Compliance with legal obligations

  • Our legitimate interests, including improving our services, maintaining website security and responding to user enquiries

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or for the period required by applicable law. Personal data processed for marketing purposes will be retained until you withdraw your consent.

Sharing of Personal Data

Skin Reset Studios may engage trusted third-party service providers to assist with the operation of our business, including providers of:

  • Website hosting and maintenance

  • Online booking platforms

  • Email communication services

  • Customer Relationship Management (CRM) systems

  • Analytics services

  • Digital marketing and advertising platforms

 

These service providers process personal data solely on our behalf, under our instructions and in accordance with applicable data protection laws. We do not sell your personal data or share it with third parties for their own marketing purposes. Where any service provider is located outside the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with the GDPR.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, ensure the proper functioning of the website and analyse website usage. We may use:

  • Strictly necessary cookies

  • Performance and analytics cookies

  • Functional cookies

  • Marketing and advertising cookies

 

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You may change or withdraw your cookie preferences at any time through our cookie settings or your browser settings.

Analytics and Advertising Tools

Our website may use tools such as:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Meta Pixel (Facebook and Instagram)

  • Other analytics and digital marketing tools​

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These tools help us understand how visitors use our website, measure the effectiveness of our advertising campaigns and display more relevant advertisements. Where legally required, these tools will only be activated after you have provided your consent.

Embedded Content

Our website may include embedded content from third-party platforms such as YouTube, Google Maps or social media services. Embedded content behaves in the same way as if you had visited the originating website directly and may collect information in accordance with the privacy policies of those providers.

Data Security

Skin Reset Studios implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While we take reasonable steps to safeguard your information, no method of transmission over the Internet can be guaranteed to be completely secure.

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data ("right to be forgotten")

  • Request restriction of processing

  • Object to processing

  • Receive your personal data in a portable format where applicable

  • Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal

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To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

Complaints

If you believe that your personal data is being processed in breach of applicable data protection laws, you have the right to lodge a complaint with the Portuguese Data Protection Authority:

 

Comissão Nacional de Proteção de Dados (CNPD)

Av. D. Carlos I, 134, 1.º

1200-651 Lisbon, Portugal

Telephone: +351 213 928 400

Website: www.cnpd.pt

Data Security

Skin Reset Studios implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While we take reasonable steps to safeguard your information, no method of transmission over the Internet can be guaranteed to be completely secure.

Changes to this Privacy Policy

Skin Reset Studios may update this Privacy Policy from time to time to reflect legal, technical or operational changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Skin Reset Studios, Lda.

Email: info@clinic-reset.com

Telephone: +351 912 825 815

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